COVID-19 PRIORITY INFO

Expott and Amazon operations continue, but delivery times may be longer than usual.

Last updated April 1, 2020.

1. Can I make an order? Will Expott and Amazon deliver the package?

Yes, Expott and Amazon activities continue today. However, delivery times may be longer than usual and our selection of products available for international shipping may be temporarily reduced. You can find updated delivery times on the product details page for each item and in the purchase process. Do not use delivery addresses for buildings that may be closed due to current regulations (for example, schools).

We are working with our sales partners to temporarily prioritize basic household products, medical supplies, and other high-demand products that arrive at our logistics centers so that we can receive, resupply, and ship these products to customers more quickly. Our teams work to ensure the availability of these products, and continue to provide additional capacity to deliver customer orders. We continue to ship all available selection in our inventory, but some products may take longer to ship. Check out our recent press releases for more information:

Actions by Expott and Amazon to help customers, communities and employees affected by COVID-19 (https://blog.aboutamazon.com/company-news/acciones-de-amazon-para-ayudar-a-los-clientes -communities-and-employees-affected-by-the-covid-19).

Temporarily prioritize the products that arrive at our logistics centers (https://sellercentral.amazon.com/gp/help/external/F37V7QBB8WSVF43?language=es_ES)

2. What is the status of my order and delivery? Can I change the delivery address of my order?

You can track your order and deliver from Your orders on Amazon.com or the Amazon Shopping mobile app. You can change the delivery address of an order until before the shipping process starts. Once the shipping process begins, you can find the tracking information in your order details. If an order includes multiple products, each can have different delivery dates and tracking information. You can also subscribe to receive notifications about your order here (https://www.amazon.com/gp/help/customer/display.html/?nodeId=201910410) .

3. Why do some products, Prime and non-Prime, take longer to ship?

medida que el virus COVID-19 se ha extendido, hemos visto un aumento en el número de personas que compran en línea. Para servir a nuestros clientes y, al mismo tiempo, ayudar a garantizar la seguridad de nuestros asociados, hemos cambiado nuestros procesos de logística, transporte, cadena de suministro, compras y vendedores externos para priorizar el almacenamiento y la entrega de productos que son una prioridad más alta para nuestros clientes. Esto ha dado lugar a que algunas de nuestras promesas de entrega sean más largas de lo habitual. También estamos contratando trabajadores para cubrir más de 100.000 puestos en todo el país para permitirnos proporcionar este servicio vital a personas de todo el mundo, especialmente a aquellas personas, como los ancianos, que son más vulnerables. Más información sobre este tema en the Amazon Day 1 blog (https://blog.aboutamazon.com/company-news/acciones-de-amazon-para-ayudar-a-los-clientes-comunidades-y-empleados-afectados-por-el-covid -19) (available in English only).

4. Can I continue to make returns?

Yes, we are still processing returns. To initiate a return and learn more, visit the Online Returns Center .

5. Is it safe to receive orders?

For guidance on Coronavirus, see the website of the World Health Organization (https://www.who.int/en/emergencies/diseases/novel-coronavirus-2019) .

6. What is Expott and Amazon doing about price speculation?

We are working to ensure that nobody artificially raises the prices of basic necessities during this pandemic. We have blocked or removed tens of thousands of products, in accordance with our long-standing policy. We actively monitor our store and withdraw offers that violate our Fair Pricing Policy from the Expott and Amazon website (https://sellercentral.amazon.com/gp/help/external/G5TUVJKZHUVMN77V?language=en_ES) .

7. What does Expott and Amazon do to keep customers and employees safe?

We are closely monitoring the impact of COVID-19. In addition to the thousands affected by the disease, thousands more are indirectly dealing with changes in their work, school, and community environments. Learn more about what we are doing to ensure the safety and support of our customers, communities, and employees during this difficult time on the Expott and Amazon Day 1 blog here (Amazon Actions to Help Customers, Communities, and Employees Affected by the COVID-19 (https://blog.aboutamazon.com/company-news/acciones-de-amazon-para-ayudar-a-los-clientes-comunidades-y-empleados-afectados-por-el-covid-19) .

8. Do you have more delivery availability for Prime Now and Amazon Fresh?

We are experiencing an increase in demand for Prime Now Expott and Amazon Fresh and we are working hard to increase delivery availability.

9. Is it possible to reduce contact with drivers when they deliver my orders?

Yes. Expott and Amazon delivery partners have been advised to reduce customer contact by placing packages at the customer's door and stepping back. If an ID check is required, these are now done remotely.

You can also choose a safe place where the driver can drop off your package if you can't open the door. To provide delivery instructions, go to Your addresses (https://www.amazon.com/a/addresses) and select "Add delivery instructions" for the address you want to update.

10. Are Expott and Amazon collection points available for deliveries?

We are working with location partners to ensure that, wherever possible, Amazon Hub Locker, Counter and Locker + locations remain available. If the Locker, Counter or Locker + location you chose for delivery closes unexpectedly, you will be notified so that your package can be redirected to a particular address, or you can cancel your order for a refund. If your preferred location is temporarily unavailable, you can search for available locations here (https://www.amazon.com/b/?node=19181610011) .

11. Does Expott and Amazon still deliver large and bulky products?

Yes. Expott and Amazon delivery partners have been advised to reduce customer contact by placing packages at the customer's door and stepping back. As a precaution, we are also pausing home deliveries and services until further notice.

12. How can I help those affected by COVID-19?